Next-Gen Control Tower: Real-Time Visibility. Proactive Control.

The Challenge: Navigating Operational Complexity 

In today's high-stakes, dynamic operational environments, gaining a complete and immediate view of your entire fulfillment ecosystem is critical. Fragmented data, delayed reports, and limited visibility into key metrics often lead to missed SLAs, inefficient resource allocation, and a reactive approach to customer service.

Without live visibility into what’s happening—right now—on the floor, it’s nearly impossible to stay ahead of issues before they escalate.

Your Command Center: The Next-Gen Control Tower

OrderGrid’s Next-Gen Control Tower is more than a dashboard—it’s a real-time control layer that helps fast-moving teams shift from reaction to orchestration. Built for high-velocity environments, it provides unified visibility across channels, fulfillment flows, and user-level performance—giving operators the power to move from reactive to proactive—identifying risks before they escalate, and responding in time to make a difference.

What You See. What You Can Do.

Live SLA Monitoring
Spot early warnings for on-time delivery risk—track scheduled vs. on-demand performance, late orders, and SLA breaches in real time.

Accuracy Metrics That Matter
See fulfillment quality at a glance with perfect fill rate, substitution rate, partial/cancel metrics, out-of-stock insights, and configurable accuracy benchmarks.

Fulfillment Flow View
Monitor order volume and flow hourly—from queue to pick to ship—so you can adjust proactively as volume surges or bottlenecks emerge.

Exception & Backlog Visibility
Zero in on problem areas with dynamic alerts tied to queue delays, picking conflicts, and processing lags—before they impact the customer.

User-Level Performance Insights
Uncover efficiency gaps across your team. Track time-in-stage, pick rate, and friction points by picker, shift, or site.

Business Impact

OrderGrid’s Control Tower delivers structure, speed, and foresight—transforming how teams manage fulfillment and performance:

• Fix Issues Before They Escalate
  Early warnings and real-time monitoring turn issue resolution into a proactive workflow—minimizing disruptions before they impact service or efficiency.
• Optimize Labor, Run Leaner Teams
  Visibility into labor productivity helps you rebalance workloads, train with purpose, and avoid over- or under-staffing.
• Strengthen Customer Confidence
  Stay ahead of SLAs and empower your teams with real-time order visibility, allowing for accurate updates and improved communication with end-customers.
• Drive Executional Discipline
  With consistent metrics and team-level performance insights, accountability becomes part of the daily operating rhythm.

The Next-Gen Control Tower

Built for teams who need to stay ahead of the work—not just track it.
OrderGrid’s Control Tower is ready to support faster decisions, cleaner execution, and tighter day-to-day operations.

Get in touch to activate it and put real-time performance at the center of your operation.