Doing away with item substitutions has never been easier
Today, an average of 50% of online orders are wrong. Between substituted items, misleading costs, and items missing all together, customers are often left feeling less than satisfied. The catalyst for this is not a result of demand lack, actually, online grocery is expected to grow by 30% in the next 5 years alone. That’s coming off of the pandemic’s 70% demand increase seen between 2019 and 2020. Today, this market segment boasts an impressive projected market volume of $4.57B in 2022.
The Way We Shop
The way we grocery shop now has changed, it has everything to do with agile software and robust ideas to keep us coming back. It also means that this industries’ competition changes, grocery operations are going through the painstaking process of manufacturing their own digital platforms from point A-Z, if not partnering with existing SaaS companies to simply implement their own interface. The ever-growing demand means customer centricity remains top priority, and grocer’s really only have 2 or 3 new customer orders to make a good impression. The competition has never been so fierce as to build customer loyalty, strengthen the brand, and challenge the risk of low retention rates with the landscape being the way it is.
OrderGrid Emerging As A Leader In Rapid Grocery
OrderGrid’s clients are grocers who want to play, compete, and monopolize in grocery e-commerce, but may not have all the infrastructure in place to ensure accuracy and item availability, and rely heavily on substitutions. OrderGrid’s complete software suite is able to generate 99.9% order accuracy from grocers to customers and offer 98% item availability. OrderGrid’s focus remains locked on customer satisfaction and convenience. We’ve married lightning fast order speed, and optimized digital experience to make your grocery delivery process as simple and convenient as possible.
The Impact To Your Brands Bottom Line
With OrderGrid’s state of the art quick commerce software ecosystem, clients can benefit from world-class features that will continue driving success. Express picking and receiving ensures speed, while real-time updates to inventory count ensures item availability and full transparency for the customer. With the order data, and external party data (like weather), OrderGrid’s AI forecasting model is able to predict daily demand. Right down to the SKU, and automatically send POs to suppliers. This ensures little to no substitutions and a frictionless order replenishment automation. It will all serve as a true integration between AI, the grocer, and the customers who can’t help but come back.